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Help

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

Where are you located?

87 Main Street, Belgrade Lakes, ME 04918

Where do I park?

There is free parking right in front of our store along with ample free marking all along Main Street. 

What are your hours?

Our Fall 2021 Hours Are:

  • Wednesday - Friday: 10 am - 6 pm 
  • Saturday: 10 am - 4 pm
  • Sunday: 10 am - 2 pm

How do I contact you?

By calling or texting: 207-707-2123 

Or email: Renee@oliverandfriendsbookshop.com

ORDER QUESTIONS

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time-sensitive, please call us to confirm availability.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in-stock orders, we strive to ship them within 3 business days. Delivery time depends on the method of shipping selected. For orders with out-of-stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    • We accept credit cards (Visa, MasterCard, Discover, and American Express) If you're picking up in-store, we also accept cash and checks.
    • You can also pay with your store gift card by entering the gift card number in the order comments.
  6. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.